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What You Need to Know Before You Play

Access to 22min and all account activity — deposits through bKash, Nagad, or Rocket, live table sessions, withdrawals — is subject to these legal terms and to the laws of your local jurisdiction.

Jurisdiction-dependent accessAccount eligibility conditionsbKash, Nagad, Rocket wallet termsData retention policyContact rights explained
22min What You Need to Know Before You Play
HOW WE HANDLE THIS

Account Security, Data and Your Rights

Our approach to data, cookies, security and account records is built around what we can actually verify and maintain. Here is how each area works in practice for your 22min account.

Data Handling

Account data — including wallet references for bKash, Nagad, and Rocket — is stored only as long as our retention schedule requires. You can request a summary of what we hold.

Cookies and Session Data

We use session cookies to keep your account login stable across mobile and desktop. You can manage cookie preferences through your browser settings at any time.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze account activity.

Requesting Changes

To update your registered details, correct a data record, or request deletion of your account data, submit a written request through the Help Centre with your account reference attached.

LEGAL CONTACT PATHS

Reach Us on a Legal or Policy Matter

If you have a question about how these terms apply to your account, how your data is handled, or how to request a change to your account records, our support team handles legal and policy queries separately from general account help. Queries about bKash, Nagad, or Rocket transaction disputes that touch on our terms should be raised through the same channels below.

Live Chat Start a live chat session from your account dashboard. Our support team can take your legal or policy query and escalate it to the correct internal team.
Email Support Send a detailed written query to our support email. Include your account reference and a clear description of the legal or data matter you are raising.
Account Help Centre Log in and visit the Help Centre section. Policy documents, term updates, and data request forms are accessible directly from your account area.

Your Legal and Policy Questions

These are the questions we hear most often about how our terms, data practices, and eligibility conditions work. If your question is not here, reach out through live chat or email.

Yes. Account access and all activity on 22min depends on the laws of your local jurisdiction. If online gaming is restricted where you are, you may not be eligible to access the platform.

We hold your registration details, wallet references such as bKash, Nagad or Rocket, deposit and withdrawal history, and session logs. You can request a copy through the Help Centre.

You can submit a deletion request via the Help Centre. We will review it against our retention obligations. Some records must be kept for a minimum period under applicable data law.

If any specific clause is unenforceable in your jurisdiction, only that clause is affected. The rest of the terms continue to apply to your account in full.

We post a notice on the platform when terms are updated. Continuing to use your account after an update is posted means you accept the revised version of those terms.

Contact our support team first with your transaction reference and wallet details. We review transaction disputes in line with our terms before any external process is considered.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.